Innovators and thought leaders: Michael Kaplan

“Michael helped deliver $10 million IT project portfolio for a New York insurance company encompassing ITIL/ITSM re-engineering projects, resulting in 15 percent reduction in service desk tickets over a 1-year period.”

Perhaps this in not the best way to start explaining BRM benefits.

As my boss once said: “What can you do, you try and you try and you try.”

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